Month: January 2019

software for print shops

Handling A Pissed Off Customer

From time to time, pretty much anyone in business will have to deal with a pissed off customer and those of us in the printing world are no different.  Whatever the rights and wrongs of any given complaint, it’s important to deal with it calmly, proportionately and, above all, politely – even if the customer’s…
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Outsourcing print

Outsourcing to other printers.

Outsourcing is not a bad word, don’t be afraid of outsourcing. One of the fundamental truisms in the quest for success in any business is that you have to play to your strengths. Sometimes this means that, even if you can fulfill a task, it isn’t necessarily the best use of your time and effort…
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